pricing options

We manage and host. You gain incredible power and peace of mind.
 

How our pricing works ..

AvidEngineSC is delivered in 3 different variants. Spark, Fire and Kinetic. Each of the 3 plans includes automatic updates, industrial-grade cloud hosting / backup service and premium customer support.

At the end of the day – it’s rapid results our clients want to achieve – and – with AvidEngineSC, that’s what we deliver!

Three pricing plans ..

AvidEngineSC is available as a monthly subscription service. There is no contract period – you can cancel at any time.

There are currently three flavours of the platform available. The base variant (SPARK) includes the People, Activities, Instructors, Venues, Volunteering and Reporting modules. Depending on your Centre’s needs you can upgrade to either FIRE or KINETIC to add the SMS, Batch Email and/or the Giving module (Q2 2018) as well as an additional user seat for increased functionality.

Questions? Give us a call .. or check out the FAQ’s

Single Seat vs Dual Seat Pricing

If your organization only requires one seat (one simultaneous user at a time), then select spark pricing.  If you need two simultaneous users (complete with edit tracking) then select fire or kinetic.

Items excluded from a plan are faded.
All prices are CAD$. Prices are subject to change without notice.
SMS messages exceeding 2,000 monthly may incur additional charges.
Batch Email exceeding 10,000 monthly  may incur additional charges.
Additional seats are $60/month for each pricing plan.
The Giving Module is not available until Q4 2018.

Frequently Asked Questions

Questions? We’ll do our best to answer them. Here are some of the common questions we get. If your question isn’t answered below, feel free to call us anytime.
Am I locked into a contract?
No. There is no contract to sign. You are free to cancel at any time after your latest paid billing cycle (monthly).
Where can I find the Terms of Service?
The Terms of Service (TOS) for AvidEngineSC apply to users accessing the platform. The TOS are available from the Main page within the AvidEngineSC platform by selecting ABOUT>>TERMS of SERVICE. A copy of the TOS is also available here.
Is GST included in the price?
Yes. The amount we bill monthly includes a 5% GST charge. Due to the nature of how PayPal incorporates automated recurring subscription charges, we are unable to break the GST out as a separate line item.
Can I pay by credit card?
Yes. We accept payment by Visa, Mastercard and Amex. All payments are securely processed by PayPal.

When is my credit card charged?
Your credit card is charged at the beginning of your monthly billing cycle.
Do you offer refunds?
No. Due to the nature of our pricing strategy we are unable to offer refunds.
What happens if I cancel?
Should you decide to stop using AvidEngineSC, we will terminate your account at the end of your current billing cycle and delete all of your data, (including live and backups).

We can provide an export of your base dataset in csv format (which should be suitable for importation into other platforms or spreadsheets). Note that photos, and attachments are encrypted and cannot be exported.

What hours is the system available?
AvidEngineSC is available between 6am and 6pm (Mountain Time) Monday through Friday. Access to the system is disabled on Saturdays and Sundays and through the evening hours on weekdays. We do this to allow for maintenance and upgrades – and to push new features into production.

Should you require access during off-hours, just let us know and we’ll be happy to open access up for you.  Call us, if you have questions.

How many SMS can I send monthly?
If your account has the “FIRE” or “KINETIC” plan, you are able to send SMS (text) messages.

SMS activated accounts will be assigned a telephone SMS (from only) number that is unique to you. If a SMS recipient replies to your SMS text they will immediately receive an automated reply indicating that the account is “send-only” and to phone your Centre if they require assistance.

As of Q2 2018, SMS enabled accounts are allocated 2,000 outgoing SMS monthly. Additional blocks of 2,000 SMS are available for a nominal fee.

What are the minimum system requirements?
AvidEngineSC in the Cloud is accessible by installing the AESC client application (All clients receive 2 copies of the AESC client) which provides additional functionality and security. The AESC client needs to be installed on a local MacOS or Windows computer. The AESC client application can only be installed on units that have one of the following operating systems in place:

For MacOS:
MacOS High Sierra v10.13 (64-bit only)
MacOS Sierra v10.12 (64-bit only)
OS X El Capitan v10.11 (64-bit only)

For Windows:
Windows 10 Pro
Windows 10 Enterprise
Windows 8.1 Standard
Windows 8.1 Pro
Windows 7 SP1 Ultimate
Windows 7 SP1 Professional

What type of Internet connection do I need?
When using AvidEngineSC you are connecting to your database in the Cloud and, as such, moving data back and forth (in an encrypted format) while working on the system. Therefore faster Internet connectivity will yield a better experience.

AvidEngineSC performs best on a high speed Internet connection, but will run on slower connections, if necessary. We recommend that your office should have an Internet connection speed of at least 30 Mbps.

Do I need to purchase additional software?
No. AvidForm provides you a licensed connection to the AvidEngineSC Cloud. You are not required to purchase any additional software to access the cloud platform. There is no additional cost.

When you become a client we will provide a link for you to download and install the AESC client application on your local computers (MacOS or Windows) . The version of AESC client that we supply is tied to our Cloud license, so must be connected to AvidEngineSC to function properly.

What level of support do you offer?
Support issues are handled by visiting our dedicated support site at www.avidengine.ca . The Support Centre includes a comprehensive self serve Knowledge Base, where most questions can be answered.

We also offer an online “Chat Forum” where we try to resolve minor issues within a few minutes.

Should you require direct assistance, you can submit a support ticket in the Support Centre – we endeavour to resolve all support ticket issues within 3 to 4 hours.

Can you help me import my existing data?
Sure! We’ll be happy to look at your existing dataset and give you a price for cleaning it up and importing it into AvidEngineSC.

As existing datasets come in a variety of formats and organizational states, we can’t offer a single ‘one size fits all’ price for managing data imports. In our experience, it will typically take 2 to 3 hours to do a complete data import (depending on the format and state of your dataset). We charge $75/hour for data import services.

As an alternative, you can simply have one of your staff manually input data to the system. Once your existing dataset is in place, new registrations of members and activities are easy and quick to perform.

What does two concurrent seats mean?
As an active client on AvidEngineSC, you will receive either 1 or  2 (two) concurrent seats to access the system (depending on the plan you subscribe to). The system can be accessed using the AESC desktop client application, via iOS devices using the AESC iOS app (limited functionality until 2018) or by a web browser (available in 2018).

When you access the system, you create a connection between your device and the AvidEngineSC Cloud service. (When you log off, you free up a connection.) You are only allowed 1 or 2 concurrent connections by any combination of client devices, (desktop, iOS device, web browser) under the standard license agreement. For additional clarity, you may install the AESC client software on several in house computers, but only 1 (or 2) concurrent connections are allowed.

Should you require more than 2 concurrent users, additional seats can be added, for a fee.

Where will my Cloud data be physically located?
AvidEngineSC is a Cloud based service hosted with Amazon Web Services (AWS). AWS operates a large network of global data centres across North America, Europe, South America, Australia and Asia Pacific. We currently utilize EC2 Elastic Compute and S3 Storage (along with several other AWS services) in the US West region of Amazon’s system from their Oregon data centre. This means your data will currently be domiciled in the US. Effective December 9th, 2016 AWS launched a Canadian data centre in Montreal. This gives us the ability to domicile data in Canada, as an option. (If it’s important to your organization that your dataset be based in Canada, please call us to discuss.)

As Governments are slowly introducing privacy legislation dealing with data retention in the Cloud and jurisdictional oversight, it is important for you to know where your data physically exists. Also understand that with the exception of public sector entities there is currently (mid 2016) no legislation restricting your usage of Cloud services. For more information on this topic, refer to the TechSoup article, entitled “Canadian privacy law, cloud computing and how it applies to nonprofits” (updated Dec 2015)

How frequently is AvidEngineSC updated?

AvidEngineSC is in active development. The product is currently (Sept 2019) at version 1.3.7. Bug fixes and releases with new functionality are typically rolled out every 60 to 90 days and are automatically installed.

Is there a user manual for AvidEngineSC?
We do not have a user manual for AvidEngineSC, but we do maintain (and are constantly adding to) a detailed online Knowledge Base in the AvidEngineSC Support Centre located at www.avidengine.ca – and, it’s searchable, so finding the answers to your questions is simple and efficient. And – if you can’t find the answer you’re looking for, simply raise a support ticket and we’ll promptly help you out.
How many Batch Emails can I send monthly?
If your account has the “FIRE” or “KINETIC” plan, you are able to send Batch Email messages.

As of Q2 2018, Batch Email enabled accounts are allocated 10,000 outgoing batch emails monthly. Additional blocks of 5,000 batch emails are available for a nominal fee.

Are instructional videos available?
Yes. We are currently (Q2 2018) creating a library of videos that will highlight the various modules of AvidEngineSC. The video Library is located here.

And – don’t forget to visit the Support Centre located at support.avidenginesc.com – which includes a searchable interface, so finding answers to your questions is simple and efficient. If you can’t find the answer you’re looking for, simply raise a support ticket and we’ll promptly help you out.

We're Here to Help

Drop us a line anytime, and let us show you what we can do to streamline and modernize your Centre!

Telephone: 

AvidEngineSC by AvidForm Solutions
AvidEngineSC is Built in Alberta, Canada

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